Business Analyst I supporting TELUS Health CHR Implementation and content strategies for EMR platforms. Engage in process improvements and develop client - centric solutions for scalable high - impact experiences.
About the role
- Business Analyst I working on claims system management for Intact. Collaborating with teams to enhance user experience and improve system functionality.
Responsibilities
- Handle and resolve day-to-day system referrals from users in a timely fashion
- Meet regularly with regional teams to review ongoing system issues
- Monitor trends to identify opportunities for user training and system changes and enhancements
- Act as the liaison between users, IT and other departments as required
- Test system changes
- Act as a subject matter expert for personal insurance systems
- Consult on system functionality
- Support in the analysis of business requirements for changes existing systems (Bug Fixes)
- Perform any other duties relating to production support as assigned by your manager.
Requirements
- Demonstrated Experience with Claims tools/processes (Contact Claims and Contact 360)
- Project management experience, an asset
- Experience in production support
- Strong ability to investigate and analyse problems of a technical nature
- Demonstrated ability to cope with change effectively.
- Have initiative and is autonomous.
- Skills for time and priority management.
- Ability to manage multiple files at the same time.
- Good communication skills (oral and written).
- Knowledge of the Auto & Home insurance industry (asset).
- No Canadian work experience required however must be eligible to work in Canada.
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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