Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Energy Service Delivery Manager coordinating sales and service operations for innovative mobility solutions. Working with diverse teams and stakeholders to drive efficiency and improvements.
Responsibilities
- Own day‑to‑day operations for the product, from pre‑sales support through post‑installation follow‑up, ensuring proposals and delivered solutions meet customer needs
- Define and track key operational KPIs (e.g., lead‑to‑install cycle time, quotation accuracy, re‑work rates, incident volume) and drive continuous improvement initiatives based on data and field feedback
- Review and challenge contractors’ quotations from technical and economic perspectives, balancing customer value, feasibility, and profitability
- Lead responses to complex customer and dealer escalations, coordinate with internal teams and external partners, and ensure clear, timely communication and structured problem solving
- Design, implement, and maintain standard operating procedures (SOPs) and guidelines to standardize workflows, improve quality, and reduce operational risk
- Build and maintain a knowledge base (best practices, incident learnings, FAQs, standard configurations) and integrate learnings into SOPs, training, and tools
- Spend 10–20% of your time visiting customer and dealer sites to monitor and inspect works, understand real‑world constraints, and build relationships with field stakeholders
- Allocate 5–10% of your time to administrative tasks such as documentation and reporting
Requirements
- Bachelor's degree or higher
- 7+ years of professional experience in operations, service delivery, or sales operations in energy, construction, mobility, or other infrastructure‑related industries
- Experience working with external partners such as installers, construction companies, dealers, or OEMs, including handling complex stakeholder relations and escalations
- Demonstrated ability to design, standardize, and improve operational processes / SOPs and to implement changes in the field
- Basic technical knowledge in residential energy equipment (e.g., solar PV, V2H, home batteries) or the ability to learn quickly, sufficient to review proposals with contractors and to identify major technical risks
- Business-level proficiency in Japanese. Conversational proficiency in English
Benefits
- Competitive Salary - Based on experience
- Work Hours - Flexible working time
- Paid Holiday - 20 days per year (prorated)
- Sick Leave - 6 days per year (prorated)
- Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
- Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
- Housing Allowance
- Retirement Benefits
- Rental Cars Support
- In-house Training Program (software study/language study)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Bid Manager leading technical and commercial offers for ABB, a global technology company. Responsible for developing competitive service offers throughout the sales phase.
Plant Sr Manager responsible for operations from procurement to shipment at packaging manufacturer. Leading compliance and safety initiatives while ensuring quality and productivity standards are met.
EHS Regional Manager driving and supporting EHS programs and compliance at Hubbell Incorporated. Ensuring safety initiatives and continuous improvement in environmental health and safety operations.
Clinical Manager overseeing hospice services at Affinity Hospice. Responsible for coordination and management of patient care with an interdisciplinary team.
CL
Manager overseeing medical review processes for Medicare claims at BlueCross BlueShield of South Carolina. Ensuring compliance with standards and laws while driving continuous improvement in claim processing.
Restaurant Leader Trainee responsible for managing restaurant operations and leading team at 7 - Eleven. Focusing on customer service, training, and business compliance in a fast - paced environment.
Quality Systems Manager overseeing quality systems, compliance and food safety initiatives at McCormick's plant. Managing HACCP and quality assurance programs in a food manufacturing environment.
Quality Systems Manager overseeing the development and implementation of Quality Systems at McCormick. Ensuring compliance with regulations and managing sanitation and HACCP requirements in food manufacturing.
BC
Manager overseeing medical claim reviews ensuring compliance with standards and implementing process improvements. Engaging with regulatory bodies and maintaining quality performance standards in healthcare.