Early Collections Product Manager focusing on enhancing agent and customer experiences at Ford Credit. Driving product outcomes and shaping servicing strategies to improve efficiency and satisfaction.
About the role
- Collections Analyst for Culligan Quench resolving outstanding balances and maximizing cash collections from past due customers. Negotiate payment arrangements and interact with internal departments for information.
Responsibilities
- Negotiate with customers to resolve outstanding balances securing mutually beneficial payment arrangements to maximize cash collections.
- Escalate accounts for assistance with collections in accordance with the established escalation path.
- Reconcile and resolve customer discrepancies caused by missing invoices, billing errors, unapplied and misapplied cash providing customers with copies of invoices and statements upon request.
- Place accounts with third-party collections agency when internal collections efforts have been exhausted.
- Submit requests for credits to customer accounts where an invoice discrepancy or another qualifying circumstance exists.
- Evaluate customer accounts prior to releasing credit holds which prevent service.
- Interact with Finance, Account Management and other departments to provide specific and timely information as requested.
- KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI’s)
Requirements
- College degree preferred.
- Prior business-to-business collections experience required.
- Results-oriented self-starter who understands the big picture and can thrive in a fast-paced, constantly changing environment.
- Ability to professionally communicate both with internal and external customers.
- Excellent customer service skills with the ability to negotiate when necessary and handle difficult customer situations.
- Strong organizational, time management and analytical skills with attention to detail.
- Proficiency with Microsoft Office Suite with emphasis on Excel and Outlook.
- Experience with Salesforce is a plus.
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