Customer Success Manager supporting Core Accounts for a workforce analytics platform. Driving product adoption, renewals, and expansions while ensuring customer satisfaction in service delivery.
About the role
- Head of CRM & Support at Whow Games responsible for customer retention and communication. Leading a team to develop strategies for enhancing player loyalty and satisfaction.
Responsibilities
- Responsible for all activities related to customer retention, communication and support
- Develop a data-driven CRM strategy to retain players long-term
- Plan and optimize retention campaigns across the entire player lifecycle
- Lead the VIP and whales care program and maintain personal relationships with high-value players
- Manage all CRM communication channels such as email, push notifications and in-game messaging
- Conduct testing and monitoring to ensure relevant and effective interactions
- Lead and develop the Customer Support team including VIP support
- Define and analyze key KPIs such as retention, LTV and NPS
Requirements
- Several years of experience in CRM, customer care or community management, preferably with leadership experience
- Analytical thinking, strategic planning and a creative approach to customer retention
- Experience with tools such as Braze, Tableau, HTML and marketing automation is an advantage
- Strong communication skills, a hands-on mentality and the ability to design and improve processes efficiently
- Very good German and English skills; additional languages are an advantage
Benefits
- Professional team with several years of industry experience
- Dynamic environment with flat hierarchies and fast decision-making
- Flexible working hours and the possibility to work remotely (office presence expected 2 days per week)
- Regular company events
- Fruit, beverages and meal allowances
- Subsidy for the DeutschlandTicket
- Wellpass membership available
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Analista de Customer Success ensuring satisfaction and relationship management for clients at Avantia. Supporting onboarding, monitoring performance, and addressing issues promptly.
Intern working on CRM strategies in a digital marketing agency. Collaborating on client relationship strategies and enhancing marketing funnels and conversion rates.
Driving SaaS revenue growth through proactive customer engagement in a hybrid role at Moss. Utilizing data insights to identify opportunities and mitigate risk while ensuring customer satisfaction.
Senior Publisher Success Manager at Venatus blending data - driven insights with commercial strategy. Leading renewals and driving monetisation strategies in the AdTech industry.
Client Engagement Manager responsible for developing and delivering Client Success programs and events at LPL Financial. Collaborating with stakeholders to ensure successful execution of growth - oriented experiences.
Customer Success Specialist ensuring smooth customer journey and maximizing value from services. Collaborating with teams to drive customer success with Honeywell's product suite.
Customer Success Manager at NavVis acting as trusted advisor for B2B clients, overseeing onboarding and adoption of innovative products.
Senior Digital Customer Success Manager overseeing strategic customer accounts at Revenera. Focused on enhancing digital engagement and ensuring customer success through effective strategies and mentoring.
CX Supervisor leading team to improve customer support quality and compliance for Coinbase in Cyprus. Engaging with various stakeholders to ensure regulatory adherence in customer communications.