Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- IT Business Analyst driving digital transformation for global operations at World Kinect. Collaborating in Agile environments to optimize business needs and tech solutions.
Responsibilities
- Bridge Business & Tech : Partner with product owners, stakeholders, and delivery teams to gather and document functional and non-functional requirements.
- Fuel Agile Delivery : Translate business needs into clear user stories and specs that align with sprint goals and product vision.
- Champion Quality : Collaborate with QA and dev teams to define test strategies and ensure solutions meet expectations.
- Analyze & Improve : Use your knowledge of Order Management and Order to Cash processes to identify opportunities for optimization.
- Drive Collaboration : Actively participate in agile ceremonies—sprint planning, stand-ups, retrospectives—and contribute to continuous improvement.
- Document & Communicate : Create process flows, functional documentation, and support solution demos and workshops.
Requirements
- 2–4 years of experience as a Business Analyst in Agile/Scrum environments.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communicator—able to bridge technical and non-technical teams.
- Experience with Jira, Confluence, and writing basic SQL queries.
- Exposure to ERP modules like Order to Cash or Procure to Pay.
- Ability to manage multiple priorities in a fast-paced, collaborative setting.
- Experience supporting test planning and execution.
- Bonus Points For Experience in digital transformation projects.
- Comfort working with global teams and enterprise systems.
- A proactive mindset and passion for continuous learning.
Benefits
- Global Impact : Help shape systems that power energy solutions worldwide.
- Career Growth : We invest in your development and future.
- Inclusive Culture : Join a diverse team that values innovation and integrity.
- Work-Life Balance : Enjoy a flexible hybrid work model that supports collaboration and personal well-being.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
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