ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- ServiceNow Business Analyst optimizing the ServiceNow platform for Westinghouse. Acting as a liaison between partners and technical teams while ensuring compliance and alignment with goals.
Responsibilities
- Be a primary liaison between partners and ServiceNow technical teams.
- Gather, analyze, and document requirements for ServiceNow implementations and enhancements.
- Translate our needs into functional specifications and user stories.
- Facilitate requirement workshops, partner interviews, and user acceptance testing.
- Help with process mapping, workflow design, and business process reengineering within ServiceNow modules (including ITSM, Service Portal, CSM, Virtual Agent, Service Catalog, CMDB).
- Contribute to platform upgrades, testing, and change management activities to ensure business continuity.
- Provide ongoing support and training to users, including hosting workshops and documentation sessions.
Requirements
- Minimum 4 years' experience business analysis within ServiceNow or similar enterprise platforms
- At least 3 years in a Business Analyst role supporting enterprise systems
- ITIL v4 Foundations Certification
- Experience or familiarity with Agile development and testing methodology
- Bachelor's Degree or equivalent work experience
Benefits
- Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
- Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
- 401(k) with Company Match Contributions to support employees' retirement
- Paid Vacations and Company Holidays
- Opportunities for Flexible Work Arrangements to promote work-life balance
- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
- Global Recognition and Service Programs to celebrate employee accomplishments and service
- Employee Referral Program
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