Senior Analyst supporting commercial teams and leading strategic initiatives for TMTT. Providing analyses and driving adoption of new tools to support business growth.
About the role
- Director of Operations overseeing service quality strategies and operations improvement at Western Union. Leading team in LACA region and collaborating with senior leadership on business goals.
Responsibilities
- Directing the execution and management of operations strategies designed to improve service quality
- Implement new processes and improve cost effectiveness
- Drive continuous process improvements across Agent Operations
- Engage with Global Heads of various departments to communicate LACA needs
- Lead the operations team in LACA region
- Partner with Senior leadership to align operations and business goals
- Represent and advocate in Corporate Forums and Projects
- Responsible for ensuring efficiency and quality goals are met for all products
Requirements
- Proven Expertise : Bring 10+ years of relevant professional experience
- Educational Background : A bachelor’s degree in a related field is preferred
- Proven leadership that inspires
- Project & Operations Mastery
- Digital expertise with Hands-on Digital Operations Experience
- Exceptional Communicator
- Big-Picture Perspective
- Language Skills: English proficiency is essential.
Benefits
- Medical Insurance
- Life insurance
- EAP: legal, psychological, and financial assistance to employees
- Hybrid model
- Christmas Voucher
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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