Customer Support Executive providing technical assistance on tax software to enhance user experience. Handling support queries and collaborating across departments for seamless, user - focused solutions.
About the role
- Senior Customer Service Representative in Banking responsible for resolving complex financial inquiries. Supporting less experienced staff and providing customer service through various channels.
Responsibilities
- Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
- Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
- Perform complex customer support tasks
- Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
- Interact with immediate team and communicate with other departments
- Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
- Perform research to resolve complex customer problems
- Recommend areas needing improvement
- Interact with internal and external customers
Requirements
- 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Proficient in Microsoft Office, specifically Excel
- Commercial banking experience
- Excellent verbal, written, and interpersonal communication skills
- Strong time management skills and ability to meet deadlines
- Strong analytical skills with high attention to detail and accuracy
Benefits
- Drug and Alcohol Policy
- Accommodation for applicants with disabilities available upon request
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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