Manager of Consumer & Customer Insights for Wella's Retail Hair brands responsible for insights and strategic decision making. Collaborating across teams to support marketing initiatives and product innovations.
Responsibilities
Lead insight-based strategic thinking for the portfolio of Retail hair brands, planning, conducting and executing primary research to build foundational knowledge and support marketing initiatives
Analyze and extract insights from secondary data sources (Nielsen, Numerator) to guide brand & innovation strategy
Lead analysis of business fundamentals and KPIs (i.e. habits and practices, usage and attitude, path-to-purchase, and personas) to enable strategic decision making.
Partner with our cross-functional teams to embed insights into the business – ensuring the voice of the consumer is heard in all we do
Proactively research, source, and facilitate implementation of new vendors, tools and approaches that utilize AI to analyze data and conduct primary research.
Continuously track and share consumer trends to facilitate quicker response through marketing and products/packaging innovation.
Requirements
3+ years of experience in strategy consulting, consumer insights, market research or a similar / related field
Bachelor’s degree in marketing, communications, economics, business, or related field
Analytical thinker with excellent attention to detail and robust experience working with data
Strong project management and prioritization skills, ability to effectively communicate with cross-functional partners
Proficiency with Microsoft Excel and PowerPoint required; Power BI/ Tableau preferred.
Experience with 3rd party data platforms (Nielsen, Circana, etc.) preferred
Insatiable curiosity to learn, grow, and understand consumers and retailers.
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