Hybrid Onboarding Manager

at Weave

• Job title: Onboarding Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Lehi, United States

About the role

• Manager of Onboarding leading a high-performing team responsible for customer onboarding experiences at Weave. Ensuring onboarding timelines and customer expectations are met or exceeded.

Responsibilities

• Lead, coach, and develop a team of onboarding professionals through regular 1:1s, performance reviews, and ongoing feedback
• Oversee end-to-end onboarding projects, ensuring timelines, scope, quality, and customer expectations are met or exceeded
• Develop and manage detailed onboarding project plans, including milestones, dependencies, and resource allocation
• Collaborate cross-functionally with Porting, Sales, Product, Customer Success, Support, and other Weave teams to ensure smooth implementations
• Proactively identify project risks, roadblocks, and resourcing challenges; implement mitigation strategies
• Drive continuous improvement of onboarding processes, workflows, and best practices
• Ensure consistent documentation, reporting, and communication of project and team performance
• Maintain quality assurance standards and conduct post-implementation reviews to improve future outcomes
• Support training and enablement efforts to ensure the team is skilled in tools, processes, and product updates

Requirements

• 1+ years of experience at Weave as an Onboarding Project Manager
• Proven experience leading and managing teams, including performance management and development
• Strong project management skills in fast-paced, deadline-driven environments
• Proficiency with project management and documentation tools (Google Sheets, Docs, Slides, Salesforce, Jira)
• Solid understanding of onboarding workflows, customer implementations, and technical product concepts
• Ability to manage multiple projects and priorities simultaneously
• Consistent history of hitting goals and performance standards
• In good standing for the past 12 months with no performance improvement plans

Benefits

• This position will be hybrid: M/T/W in office required and Th/F are optional WFH
• Equal opportunity employer that is committed to fostering an inclusive workplace