Director of Operations driving best in class performance for Triumph Geared Solutions' Manufacturing organization. Ensuring quality, safety, and timely delivery of products and services at the Park City, UT site.
About the role
- B2B Operations Analyst supporting clients in managing operational requests and improving processes in Argentina. Ensuring quality service and efficient response times for corporate inquiries.
Responsibilities
- Acompañar a nuestros clientes B2B en la operación diaria, asegurando una gestión eficiente de sus solicitudes y requerimientos, con foco en la calidad del servicio, el cumplimiento de SLAs y la mejora continua de procesos.
- Gestionar consultas y solicitudes de clientes corporativos a través de los canales definidos, asegurando calidad y tiempos de respuesta.
- Realizar el seguimiento end-to-end de casos operativos: análisis, coordinación interna, resolución y cierre.
- Cargar, controlar y mantener información en plataformas administrativas (altas/bajas, reportes, validaciones, documentación).
- Identificar desvíos, inconsistencias o incidencias operativas/administrativas, proponer mejoras y prevenir recurrencias.
- Colaborar con áreas internas para destrabar temas y optimizar el servicio.
- Elaborar reportes básicos y métricas del servicio (volumen de casos, SLAs, causas frecuentes) y participar en instancias de mejora continua.
Requirements
- Experiencia de +1 año en atención al cliente/customer support, idealmente con clientes corporativos.
- Base administrativa o contable (estudios en curso o experiencia en tareas de registración, control, conciliación simple, documentación).
- Muy buen manejo de herramientas informáticas (Excel/Sheets y plataformas de gestión); se valora experiencia con CRMs/ticketing.
- Excelente comunicación oral y escrita, y capacidad para ordenar información y dar seguimiento.
- Perfil proactivo, analítico, orientado al detalle, con autonomía y buen trabajo en equipo.
- Se valora conocimiento en metodologías ágiles.
Benefits
- Trabajo híbrido
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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