Mobile & Conversational Messaging Product Lead at Zeta Global. Responsible for defining and scaling strategy across SMS, WhatsApp, and Mobile Push while leading platform development.
About the role
- Director of Enterprise Systems at Chicago Public Media leading technology platforms for audience engagement and revenue growth. Managing systems architecture and strategy to reduce silos and ensure robust infrastructure.
Responsibilities
- Modernize and unify all CRMs, donor, subscription, and audience platforms.
- Develop a cohesive systems roadmap to streamline data flow across key departments (Membership, Development, Subscription, Marketing, Product).
- Act as a hands-on technical leader for scoping, troubleshooting, and building necessary integrations.
- Implement scalable architectural patterns, APIs, and automation for future-proof infrastructure.
- Oversee the systems and workflows that power donations, memberships, and subscriptions.
- Reduce manual workarounds and operational bottlenecks; implement automation, data governance practices, and efficient processes that support revenue growth.
- Partner with Membership, Development, and Marketing teams to enable sophisticated segmentation, personalization, lifecycle marketing, and performance insights.
- Collaborate with cross-functional leaders to reimagine the full audience journey — from new visitor to engaged member, donor, or subscriber.
- Build the data and systems foundations needed for lifecycle marketing, behavioral triggers, and multi-channel engagement.
- Translate strategic goals into actionable technical requirements that support acquisition, retention, and long-term audience value.
- Act as connective tissue across CPM’s brands and departments, fostering alignment around shared data, common tools, and unified operating practices.
- Manage our growing enterprise systems team of engineers and CRM specialists.
- Lead rigorous requirements-gathering and change-management processes to ensure systems improvements land smoothly and effectively.
- Establish technical and operational standards that raise the bar for how CPM evaluates, implements, and maintains enterprise systems.
- Mentor, coach, and support team members; model a leadership style that blends execution with strategic guidance.
Requirements
- 5+ years leading enterprise systems, digital transformation, revenue operations, or systems architecture — ideally in mission-driven, media, or multi-stakeholder environments.
- Demonstrated expertise in CRM/eCRM platforms, fundraising and subscription technologies, and the integrations that bind them. Experience with Snowflake is a plus.
- Proficiency in SQL for complex data extraction, manipulation, and ensuring compliance with business rules.
- Proficiency with Python or similar languages for API integration and building data pipelines.
- Hands-on experience evaluating, selecting, implementing, and optimizing systems.
- Deep experience integrating tools across marketing, membership, development, and finance — with a clear point of view on how data should flow across teams.
- Strong grounding in data strategy: governance, segmentation, automation, reporting, analytics, and personalization.
- Proven ability to lead complex, cross-functional initiatives and influence outcomes without formal authority.
- Exceptional communication and strategic storytelling skills, with the ability to translate technical concepts into language that drives understanding and adoption.
- Comfort working in environments of ambiguity and change, with the ability to bring clarity and structure where needed.
- Curiosity and drive to keep Chicago Public Media at the leading edge of audience and revenue technology.
Benefits
- medical
- dental
- vision
- vacation
- holidays
- life insurance
- disability coverage
- retirement savings
- commuter benefits plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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