Resolution Specialist handling contact center operations at Walmart. Responsible for improving action plans and customer service processes in a retail environment.
About the role
- Customer Care Senior Resolution Coordinator managing high volume customer inquiries via phone, chat, and email. Required to adapt to various systems and ensure satisfaction throughout interactions.
Responsibilities
- Take a high volume of incoming calls, chats, and emails from customers, stores, and associates
- Navigate multiple systems to aid in answering questions and resolving issues
- Communicate professionally in a conversational manner
- Ensure customer satisfaction using all available resources
- Be punctual, reliable, problem solve, act with integrity, and be dedicated to making a difference
Requirements
- 0 – 12 months of relevant customer service experience
- Excellent written and verbal communication skills
- Able to interact professionally with customers
- Ability to manage multiple tasks simultaneously
- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
- Ability to switch between any support channel of phone, chat, and Email
- Review, analyze, and process critical customer queries with accuracy
- Adhere to quality, compliance guidelines and SLA’s
- Must be willing to take continuous voice calls
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word)
- Successful completion of mandatory training
- Should be flexible work in a 24/7 work environment with rotating weekly time off
- Should be able to work in permanent night shifts or any assigned shifts on a rotational basis
Benefits
- incentive awards for your performance
- maternity and parental leave
- PTO
- health benefits
- best-in-class benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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