Agentes de Atendimento N1 no home office, focados no atendimento de E - commerce chocolate. Trabalhando em equipe e orientando clientes em processos e sistemas.
About the role
- Contact Center Fraud Analyst investigating various fraud events and providing support to affected customers. Engaging with law enforcement and ensuring compliance with policies.
Responsibilities
- Investigating various fraud events that are escalated from business partners
- Accurately reporting and dispositioning alerts and cases based on fraud events
- Monitoring fraud alerts through early detection and other alert tools
- Substantiating investigative findings with statements and items of evidence
- Referring fraudulent activity to law enforcement agencies for prosecution
- Conducting interviews as needed for investigations
- Supporting various fraud related activities
Requirements
- Associate's Degree, Bachelor's Degree or equivalent preferred
- 2 - 3 years Bank or fraud related experience preferred
- 1 year Balancing fraud prevention with maintaining a positive customer transactional experience preferred
- 2 - 6 years Retail or branch banking experience preferred
- Ability to establish effective working relationships among team members
- Ability to present and express ideas and information clearly and concisely
- Ability to actively listen to achieve understanding
- Ability to establish courses of action for self to accomplish specific goals
- Ability to make right decisions based on perceptive and analytical processes
Benefits
- Additional bonus earning opportunities
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Contact Center Agent at NBT Bank responsible for customer inquiries through various channels. Support customers with account and product information while ensuring a positive experience.
Senior Analyst responsible for providing data - driven insights to enhance call center performance at MFSG Technologies. Collaborating with teams for continuous operational improvement.
Customer Service role in call center providing support via phone for clients. Requires minimum 3 months experience in similar roles and offers comprehensive benefits.
Team Manager managing day - to - day operations for TELUS Health solutions while ensuring performance metrics achievement. Leading, coaching, and developing team members in a customer - focused environment.
Call Center Registered Nurse providing clinical call center services and education for patients at AssistRx. Act as a liaison between healthcare providers, patients, and advocates to answer clinical questions.
Talent Acquisition Agent for Renewal by Andersen focusing on building a talent pipeline. Collaborate with field managers and manage candidate experience through recruitment processes.
Contact Center Specialist II for CoxHealth managing interactions with consumers and ensuring access to providers. Handling inquiries, centralized scheduling, and enhancing customer service experience.
Senior technical lead for Pega - based workflow and contact center platforms at DTFS. Designing and enhancing applications while providing architectural guidance and mentorship to developers.
Customer service agent handling calls for mobile clients, providing support and generating service offers. Role involves direct client interaction to ensure excellent service standards.