People Manager managing HR operations in Brazil for a biotechnology company. Aligning global strategies with local needs while ensuring compliance and positive employee experience.
About the role
- HR Systems Analyst supporting SAP and SuccessFactors technology solutions for JetBlue. Enhancing HR processes and systems while collaborating cross-functionally within the People Team and IT.
Responsibilities
- Administer and maintain People systems, including SAP, SuccessFactors, and integrated HR technologies.
- Partner with IT and external vendors to manage system configurations, permissions, workflows, and updates.
- Troubleshoot system issues and defects with urgency, accuracy, and clear communication to stakeholders.
- Conduct regular access reviews and system audits to maintain security, compliance, and data integrity.
- Assist with data analysis, HR reporting needs, and system performance monitoring.
- Participate in People systems projects, including requirements gathering, configuration, documentation, User Acceptance Testing (UAT), and rollout.
- Conduct UAT for enhancements, releases, and integrations, including test script creation, tester management, scenario assignment, and real-time support.
- Evaluate and recommend system enhancements, automation opportunities, and process improvements.
- Stay current on SAP, SuccessFactors, and HR technology releases, identifying relevant features and updates beneficial to the business.
- Collaborate with People Centers of Expertise (COEs), IT, Legal, Compliance, and business partners to ensure systems support operational and strategic needs.
- Develop training materials, job aids, and system documentation; facilitate user training where needed.
- Support AI and automation initiatives and explore tools and solutions to improve operational efficiency.
- Support recurring and ad-hoc reporting needs, ensuring accuracy, consistency, and timely delivery of People data for business stakeholders.
Requirements
- Bachelor’s Degree in Human Resources, Information Technology, Business Administration, or a related field; OR demonstrated ability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of relevant work experience.
- One (1) year of experience supporting HR systems, including SAP and SuccessFactors.
- Basic understanding of HR systems management and exposure to AI or workflow automation tools.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
- Available for overnight travel (up to 10%).
- Must pass a pre-employment drug test.
- Must be legally eligible to work in the country in which the position is located. Authorization to work in the U.S. is required; this position is not eligible for visa sponsorship.
Benefits
- access to healthcare benefits
- 401(k) plan and company match
- crewmember stock purchase plan
- short-term and long-term disability coverage
- basic life insurance
- free space available travel on JetBlue
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