Service Desk Manager overseeing support professionals and ensuring customer satisfaction at First Focus, Australia's top Managed Service Provider.
About the role
- Regional Manager for Telent managing Traffic Signal contracts, ensuring compliance and financial responsibility. Role involves client interaction, project management, and operational oversight in a hybrid work environment.
Responsibilities
- Manage the delivery of existing / new contracts with local authorities
- Demonstrate a highly professional manner when dealing with clients/customers
- Be responsible for cascading & managing QEHS information to all staff
- Monitor and deliver contractual SLA’s
- Maintain tight operational and financial control over all projects
- Be responsible for delivering financial targets for all contracts; and setting budgets and forecasts
- A strong People Manager with proven experience of mentoring, supporting and developing a team
- Deliver strong customer performance and generate revenue and margin in line with budget commitments
Requirements
- Strong operational delivery background
- Ability to communicate with clients
- Previous financial control of large projects
- CDM awareness / IOSH
- Good communication and IT skills.
- Full UK Driving Licence
Benefits
- Car or Car Allowance
- Employee Healthcare
- 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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