Hybrid IT Technician – IT Technician

at cmlabs

• Job title: IT Technician – IT Technician
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Tech skills: DNS, MacOS
• Location requirements: Hybrid, Montreal, Canada

About the role

• IT Technician at CM Labs providing first-line support for IT equipment and user requests. Managing hardware setups and assisting with software updates in a hybrid work environment.

Responsibilities

• Provide first-line technical support (in person, by phone and via the ticketing system) for desktops, laptops, peripherals and software.
• Install, configure and maintain Windows/Mac laptops, docking stations and mobile devices.
• Assist with account management and access control (Active Directory, Microsoft 365, VPN, etc.).
• Help users troubleshoot basic network connectivity issues (wired/wireless, printers, VPN).
• Track and resolve IT support tickets according to defined SLAs.
• Prepare and deploy equipment for new hires, including imaging and onboarding.
• Maintain IT inventory (laptops, monitors, docking stations, accessories).
• Escalate complex issues to senior IT staff when necessary.
• Contribute to IT documentation (knowledge base, procedures).
• Participate in remote client software updates.

Requirements

• College diploma or certification in IT (or equivalent hands-on experience).
• 1 to 2 years of experience in technical support or help desk (internships considered).
• Basic knowledge of Windows and macOS environments.
• Familiarity with Microsoft 365, Teams and Outlook.
• Understanding of basic networking concepts (IP, DNS, Wi‑Fi, VPN).
• Excellent troubleshooting and problem‑solving skills.
• Strong communication skills and customer service orientation.
• Ability to prioritize tasks and work independently with minimal supervision.
• Bilingual in French and English required.

Benefits

• Comprehensive insurance and health coverage: peace of mind with extensive coverage, including travel and life insurance.
• Retirement plan: contribute to your future with a group RRSP and employer contributions.
• Work-life balance: flexible hours and hybrid work to support work-life integration.
• Paid time off: generous policy including vacation, personal days, statutory holidays and an extra week during the holidays.
• Volunteer day: one paid day to participate in a community activity.
• Summer Fridays: early-afternoon leave in July and August, subject to workload.
• Employee discounts: exclusive savings on transportation and select hotels.
• Company events: BBQs, parties and social activities.
• Office snacks: fruit, snacks, coffee and tea available.
• Free gym membership: access to a nearby fitness centre, including classes and equipment.