Manager managing a small team of administrators providing efficient client service at Apex Group. Focus on investor queries, team collaboration, and maintaining relationships.
About the role
- Manager Customer Standards & Training overseeing customer service standards at Vueling. Designing and delivering training for high-quality customer experience across all touchpoints.
Responsibilities
- Manage, control, and maintain customer standards across all touchpoints of the customer journey.
- Design, develop, and deliver customer experience training for all customer-facing teams.
- Ensure customer standards remain relevant, consistent, and effectively maintained throughout the entire customer journey.
- Maintain a clear and measurable framework that drives consistency and operational alignment in customer interactions.
- Enhance service quality by objectively measuring customer experience performance, identifying gaps, and implementing targeted improvements.
Requirements
- Bachelor’s degree in Business, Hospitality, Human Resources, Aviation Management, or a related field.
- A minimum of 3–5 years of experience in customer experience management, training and development, or service quality assurance.
- Proven experience in leading and managing teams of specialists.
- Managing Multi-Stakeholder Engagement.
- Designing and Delivering Large-Scale Training Programmes, with proven ability to create and implement customer service training courses.
- English – C1 (Advanced proficiency).
- Spanish – C1 (Advanced proficiency).
Benefits
- Vueling Flex: adjust benefits each year to your personal and family situation – Health insurance, training, transportation and much more.
- Flight benefits: Booking benefit flights as soon as joining us.
- Variable compensation: According to your role, company and individual performance.
- Make it Healthy: Our programme focuses on our team and our well-being! It includes: Gym, Nutrition, Physiotherapy, Acupuncture, Psychology support, Medical service, etc.
- Vueling Discounts: Access to our discount platform with more than 400 offers in different categories such as travel, shopping, training, and many more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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