Field Operations Manager leading training delivery teams and improving operational efficiency at Ford. Overseeing operations of training centers and driving innovative solutions for technician readiness.
About the role
- Department Head Operations overseeing debt collection teams at a hybrid location in Germany. Driving efficiency, quality, and continuous improvement in processes and team development.
Responsibilities
- Overall responsibility for the operational debt collection area, overseeing multiple teams and team leaders
- Ensuring efficient, quality- and results-oriented day-to-day operations
- Leading, coaching and developing subordinate managers and employees
- Continuous optimization of processes, structures and systems (including digitization/automation)
- KPI management, reporting and deriving actions to improve performance
- Close collaboration with executive management and interface management with internal departments and external partners
Requirements
- Several years of leadership experience in debt collection/receivables management or a comparable service-oriented environment
- Excellent knowledge of operational control, process management and KPI governance
- Strong analytical and conceptual skills, decisiveness and a hands-on approach to implementation
- Confident communicator at all levels, with a professional demeanor and strong customer/service orientation
- Proficient in MS Office and, ideally, familiar with common debt collection/ERP systems
Benefits
- Responsible leadership position with direct reporting to executive management
- Scope for shaping the role, short decision-making paths and an open corporate culture
- Active involvement in further developing processes and structures
- Attractive compensation package (approx. €80,000 p.a. plus bonus arrangement; final amount by agreement)
- Modern working environment, flexible working hours and the option for mobile/remote work
Job title
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Degree requirement
Tech skills
Location requirements
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