Contact Center Trainer at Volton Hellenic Energy enhancing training programs for customer service teams. Designing materials and conducting training sessions to empower staff.
Responsibilities
Design, create, and continuously improve training material for Customer Experience Division
Develop new training & development content to support customer facing processes
Conduct induction as well as upskill training to support the performance management operating model
Provide refresh trainings through hands on or classroom sessions and close performance gaps
Develop online training courses and learning experiences through our LMS platform
Requirements
Bachelor’s degree in Education, Business Administration, or related fields
At least 3 years of proven experience in a similar role
Proficient in MS Office, particularly PowerPoint
A methodical, results-driven approach to training delivery and evaluation
Excellent presentation skills
A customer-centric and positive attitude
Excellent communication skills, with fluency in both English and Greek
Benefits
A competitive fixed salary package aligned with your experience and expectations
Sales Executive specializing in telecom solutions for corporates at Automatízate Negocios. Involves phone sales, client management, and achieving sales goals in a hybrid setup.
Call Center Agent in Florida Department of Revenue assisting taxpayers with inquiries on tax bills and delinquencies. Requires bilingual ability in English and Spanish, and prior customer service experience.
BSS Provider Experience Representative answering provider inquiries at Banner Health. Delivering customer service in a fast - paced hybrid environment in Arizona.
Virtual Branch Services Representative at KEMBA Financial providing sales and service support for Member - based business. Professionally servicing Member activity and ensuring compliance with policies and procedures.
Product Manager leading Client Identity and Access Management strategy execution at KeyBank. Focused on fraud prevention and client protection in the Branch & Contact Center channels.
Proactive Contact Center Technician responsible for CCaaS platform configurations and integrations. Collaborating with business stakeholders to optimize technical solutions in hybrid work environment.
Head of Call Center driving customer service excellence and team leadership in a leading Medispa in Canada. Overseeing operations and ensuring high performance in a dynamic environment.
Bilingual Call Centre Representative handling telephone and email inquiries for residents. Organizing appointments and tracking leads while ensuring exceptional customer service standards.
Supervisor of Contact Center at Tokio Marine responsible for enhancing team performance and client satisfaction through motivational campaigns and feedback. Focused on sales performance and team evaluation.