Customer Contact Management Senior Analyst improving customer experience in a global healthcare company. Collecting and managing queries, claims, and returns efficiently.
About the role
- Analista Suporte Redes Jr at Vivo Vita supporting network operations and providing technical support for Telecom services. Collaborating in a dynamic and innovative work environment.
Responsibilities
- Support data center operations and IT systems, network services, and business-critical processes and procedures to ensure delivery of products and services to customers
- Provide technical and operational support
- Monitor and follow up using monitoring tools
- Telecom-related services (data)
- Respond to tickets and provide remote user support
- Support and troubleshoot Cisco switches and routers
Requirements
- Bachelor’s degree completed or in progress in Technology or related fields
- Solid foundation in networking
- Cisco CCNA (Cisco Certified Network Associate) preferred
- ITIL Foundation: for best practices in technical support and service management
- Strong communication and customer service skills
- Ability to work under pressure
- Organized with good time-management skills
- Logical reasoning and problem-solving abilities
- Team player with a proactive attitude
Benefits
- Meal allowance (Pluxee Benefits)
- Medical and dental insurance (extendable to dependents)
- Life insurance
- Private pension plan
- Exclusive Vivo offer with special discounts on landline, broadband, TV and apps
- Dynamic, collaborative and innovative environment: to keep pace with the market and continue innovating, our pace is fast and the learning curve is steep.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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