Hybrid Technical Support Analyst (Mid-level), SQL

Posted 1 hour ago

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About the role

  • Technical Support Analyst managing client inquiries at Evertec, a financial technology leader. Providing support via Jira and collaborating with internal teams for issue resolution.

Responsibilities

  • Provide customer support via Jira and other channels as needed;
  • Log, track, and manage all customer incidents and requests accurately and in accordance with established procedures;
  • Provide support for compliance systems (analysis of storage and stored procedures in SQL databases);
  • Collaborate with internal teams, including development and higher-level support, to ensure customer issues are resolved satisfactorily.

Requirements

  • Experience in customer service and guidance;
  • Knowledge of SQL Server databases;
  • Experience with administrative routines and operational support, especially in banking and/or financial environments;
  • Bachelor's degree (completed).
  • The following experience is a plus:
  • e.g., experience working in the financial market or banks

Benefits

  • Meal voucher or food allowance;
  • Flexible Benefits (Flash);
  • Health insurance;
  • Partners for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ);
  • Psicologia Viva (psychology service);
  • Dental care;
  • Childcare allowance;
  • Assistance for children with special needs;
  • Fertility treatment assistance;
  • Extended maternity and paternity leave;
  • Transportation voucher or Home Office allowance (for remote contracts);
  • Gympass (Wellhub) and TotalPass;
  • Flexible working hours;
  • Life insurance;
  • Employee partnership/discount club;
  • Partnership with Sesc;
  • Just Dress — no dress code;
  • Birthday day off;
  • Beca (education incentive program);
  • Profit-sharing or bonus – based on achievement of targets and results.

Job title

Technical Support Analyst (Mid-level), SQL

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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