Analista de Sucesso do Cliente managing and enhancing client relationships in the agribusiness sector. Providing consultative support and ensuring customer satisfaction with Aliare's solutions.
About the role
- Technical Assistant responsible for monitoring customer service processes and providing technical support in a telecommunications company. Ensuring installation and equipment performance standards are met.
Responsibilities
- Monitor and manage customer service activities, administratively coordinating the execution of processes related to installation, faults, and provisioning.
- Meet requirements for maintaining the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs.
- Responsible for guiding field personnel, assisting in problem analysis and resolution, and providing technical support for data equipment diagnostics.
- Primarily responsible for ensuring technical performance, monitoring and verifying the proper functioning of machines, equipment, systems, and their components.
Requirements
- High school diploma or equivalent
- Proficient with Microsoft Office
- Experience in customer service
- Knowledge of networks and operating systems (Windows, Linux)
Benefits
- Choose the ideal benefits for you and your dependents through a digital platform with various categories such as gym memberships, Meal Voucher (VR), Food Voucher (VA), pharmacy assistance, medical plans, dental plans, and life insurance;
- Company-issued mobile phone. Yes, a brand-new smartphone for you!
- Unlimited voice and data plan — yes, unlimited — on the best mobile network, even faster with Vivo 5G!
- Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
- Eligible to receive an annual Bonus or PPR (performance-based profit sharing);
- Plan your future through a private pension plan;
- Have children? You will be entitled to a subsidy to help with expenses for school, daycare or babysitting;
- Work in an environment that respects your personality, dress style and individuality — you can be authentic. #VemdeVocê
- Work remotely up to 2 times per week. #Mobility
- Flexible working hours;
- Enjoy a day off (day off) to celebrate your birthday;
- Participate in one of the largest corporate volunteer programs to help change the world;
- Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses.
- Grow your career through our Internal Recruitment Program, in Brazil or abroad — we operate in more than 17 countries! #VivoMinhaCarreira
- Benefit from a range of initiatives to improve your physical, emotional and social well-being. We have #VivoBemEstar, which encourages healthy habits and better quality of life! Services available to employees include consultations with nutritionists, psychologists, social services, telemedicine, and more!
- All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences, and people's potential! #VivoDiversidade #VemPraVivo
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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