Supervisor responsible for overseeing operations, team management, and operational standards in BR Mania convenience stores throughout Brazil. Focus on improving customer experience and operational efficiency.
Responsibilities
Monitoring daily store operations, ensuring compliance with operational standards, customer service and product merchandising
Supporting store leaders and attendants with guidance on routines, KPIs and best practices
Monitoring results (sales, stockouts, shrinkage/losses and productivity) and proposing corrective actions
Developing and implementing continuous improvement plans
Ensuring execution of commercial/promotional campaigns at store level
Controlling inventory accuracy
Ensuring compliance with safety, hygiene and compliance regulations
Conducting regular store visits to monitor operations
Developing teams and identifying training needs
Contributing directly to operational efficiency and improving the customer experience
Requirements
Bachelor’s degree in Business Administration, Production Engineering, Commercial Management, Management Processes or related fields
Previous retail experience (convenience stores, food service or supermarkets), with responsibility for operations, team management and store routines
Leadership and people development skills (performance management, feedback and team building)
Proficiency in operational and sales metrics (stockouts, shrinkage/losses, average ticket, productivity, margin and inventory accuracy)
Knowledge of operational routines: inventory management, store layout and merchandising, service standards, hygiene and food safety
Availability for frequent store visits and simultaneous management of multiple units
Intermediate knowledge of digital tools and reporting (Excel, POS systems, ERP and audit/routine apps)
Willingness to travel
Strong communication and influencing skills, acting as a link between stores and corporate areas
Operational discipline and organization, ensuring consistent execution of processes and standards
Benefits
Bradesco Health & Dental Plan: Take care of your health and smile with one of the market’s leading plans.
Meal or Food Allowance: Benefit to support healthy, balanced meals.
Equipment: We provide all resources necessary to optimize your daily performance.
Short/Long-Term Incentive (per policy): We recognize and reward your performance with incentives.
Private Pension Plan: Invest in your future with a private retirement plan.
Education Assistance (per policy): Support to help parents with childcare and education-related needs.
Life Insurance: Providing peace of mind and financial protection for you and your family.
TotalPass: Support for your physical well-being with access to a wide network of gyms and wellness activities.
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