Technical Assistant monitoring client service activities at Vivo in Curitiba, responsible for guiding field personnel and ensuring equipment performance.
Responsibilities
Monitor and manage customer service activities, administratively coordinating the execution of processes related to installation, faults and provisioning.
Comply with requirements for maintaining the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs.
Responsible for guiding personnel who will work in the field, assisting in problem analysis and resolution, and providing technical support for data equipment diagnostics.
Primarily responsible for ensuring technical performance: monitoring and ensuring the proper operation of machines, equipment, systems and components; Fitzgerald
Requirements
Completed high school
Proficiency in Microsoft Office suite
Knowledge of networks and operating systems, generally Windows and Linux
Benefits
Choose the ideal benefit for you and your dependents through a digital platform offering categories such as gym, meal and food allowances, pharmacy assistance, medical, dental and life insurance.
Company mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan! Yes, unlimited! On the best mobile network, now even faster with Vivo's 5G!
Exclusive Vivo offers with special discounts on landline, broadband, TV and apps.
Eligible to receive an annual bonus or PPR (Profit-Sharing Program).
Plan your future through a Private Pension plan.
Have children? You will be entitled to a subsidy to help with school, daycare or babysitter expenses.
Work in an environment that respects your personality, dress style and way of being — and allows you to be authentic. #ComeBeYou
Work remotely up to twice a week. #Mobility
Flexible working hours.
Enjoy a day off to celebrate your birthday.
Participate in one of the largest corporate volunteer programs to help you transform the world.
Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates; certifications and online courses.
Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMyCareer
Access a range of initiatives to improve your physical, emotional and social health! We have #VivoWellbeing, which encourages our team to adopt healthy habits and a better quality of life. We provide employees with consultations with nutritionists, psychologists, social workers, telemedicine, and much more!
All our vacancies are open to people with disabilities and/or those who have been rehabilitated. We have a culture that values diversity, differences and people's potential! #VivoDiversity #JoinVivo
Job title
Technical Assistant – Exclusively for People with Disabilities
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