CRM Marketing Manager developing and scaling lifecycle marketing strategies for US Physicians group at AMBOSS. Utilizing multi - channel CRM to drive engagement, retention, and growth.
About the role
- Customer Success Manager improving long-term client relationships within IT solutions at Axians. Collaborating closely with Account Management and ensuring customers maximize value from solutions.
Responsibilities
- Onboarding of new customers, including analysis of development potential together with the responsible Account Management
- Proactive customer communication, e.g. conducting regular check-ins and ensuring our customers derive maximum value from our solutions
- Developing and implementing individual success plans to ensure long-term customer retention
- Close collaboration with vendors to stay up to date on products & solutions and to share insights with internal teams
- Internal and external stakeholder management with Sales, Marketing, Professional Services and management-level stakeholders
Requirements
- Completed commercial vocational training with relevant further qualifications, or a degree in business administration (e.g., Sales, Marketing, Business Administration)
- Several years of experience in Account Management, Customer Success Management or project management—ideally within an IT corporate environment
- Experience working with Cisco Systems and other vendors
- Desirable: Certification as a “Cisco Customer Success Manager”
- Strong customer orientation, excellent communication skills and strategic thinking
- Fluent German, good English
Benefits
- Performance bonuses and employment under collective bargaining conditions in a stable and growing industry environment
- Company car, also available for private use
- Participation in the company's share program, including subsidized free shares and support for occupational pension schemes
- Flexible working time models (e.g., part-time, flexitime, etc.) and mobile/remote working
- Access to an external employee assistance platform for all life situations (e.g., advice on caring for dependent relatives, childcare options, support with private or professional issues, etc.)
- Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual professional and leadership development, and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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