Technical Account Manager at Proofpoint supporting strategic customers with a focus on technical and customer service excellence. Aiding in crisis and incident responses while managing technical support interactions.
About the role
- Technical Account Manager responsible for sales process and client engagement in fintech industry. Collaborating with Product, Technology, and Client Engagement teams to drive sales success.
Responsibilities
- Act as subject matter expert during sales process and thoroughly understand all aspects of the platform in order to explain the technology to all types of users
- Assist in defining sales strategy and is proactive about preparing appropriate data and reports for sales events
- Participate in demand creation events (seminars, trade shows, conferences, etc.)
- Build and demo complex client-specific Custom Demonstrations / Proof of Concepts
- Provide pre- and post-sales technical expertise as well as ongoing consultation to clients and prospects related to our customer-facing data feed and API solutions
- Synthesize knowledge gained from customers interactions back to business management, Product and Technology teams
- Proactive about maintaining high level of product/solution knowledge, as well as applicable technology changes
- Deliver high quality documentation of recommended solutions to clients and internal stakeholders
- Present Versana technology and vision to executives and technical contributors at prospects and customers
- Work hands-on with prospects and customers to demonstrate and communicate the value of Versana technology throughout the sales cycle, from demo to proof of concept to design and implementation
- Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Versana in relation to them.
- Collaborate with Product Management, Engineering, and Marketing to continuously improve Versana’s products and marketing
Requirements
- Bachelor’s degree in Finance and/or Computer Science a plus
- 8-12 years experience in financial markets, data, or technology sales
- Strong knowledge of portfolio and investment accounting for middle and back-office workflow and operations highly desired
- Working knowledge of asset management industry a plus
- Strong understanding of the business process and workflows of Versana’ target markets. Strong technical experience with ability to relate technical advantages into business benefits
- Outstanding presenting skills to both technical, front office, and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
- Experience with large-scale Database and/or Data Warehouse technology and/or Data at Scale concepts
- Ability to connect a customer’s specific business problems and Versana’s solutions
Benefits
- Equal Opportunity Employer
- Prohibition of discrimination and harassment
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