Technical Account Manager in a Managed Service Provider managing client IT environments. Bridging technical operations and business leadership to ensure compliance and stability.
About the role
- Technical Account Manager at Autodesk providing support for enterprise customers in Architectural and Construction Engineering. Establishing relationships and delivering customer success through technical advice and coaching.
Responsibilities
- Establish and maintain working relationships with customers as technical advisor
- Priority handling and escalation of critical issues and monitoring of service level compliance
- Technical assistance and recommendations for Enterprise Customers based on data analytics
- Find opportunities for improvement initiatives through a problem management approach
- Partner with customer’s IT and design groups to ensure successful installation, licensing, and performance of Autodesk applications
- Manage delivery of coaching sessions from the customer success plan
- Deliver proactive customer engagement through regular support case reviews and assessment of software performance
- Responsible for key event management (e.g. major upgrades)
Requirements
- Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering
- Minimum 5 years' experience in using or supporting the Autodesk civil infrastructure design stack and collaboration platform - Civil 3D, InfraWorks, Revit, Forma (previously Autodesk Construction Cloud)
- Strong analytical skills and experience working and troubleshooting in an enterprise environment
- Expert knowledge in workflows and data exchange
- Experience in delivering presentations
- Able to manage several projects at a time, setting the right priorities
- Fluency in English required, any additional language(s) a plus.
Benefits
- Health and financial benefits
- Time away and everyday wellness
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