Technical Account Manager in a Managed Service Provider managing client IT environments. Bridging technical operations and business leadership to ensure compliance and stability.
About the role
- Technical Account Manager delivering strategic technical and architectural guidance to optimize Red Hat infrastructure. Cultivating relationships and resolving technical issues for customer success.
Responsibilities
- Proactively identify and address potential technical risks within customer environments.
- Develop and support the implementation of solutions for complex technical challenges.
- Collaborate with engineering and product management teams on customer escalations.
- Conduct regular technical reviews with customers to ensure optimal performance.
- Develop and maintain deep technical expertise in assigned Red Hat products.
- Serve as a technical mentor for junior team members.
- Contribute to the development of best practices and internal training materials.
- Conduct regular account reviews with customers and internal stakeholders.
- May be required to work on customer site and connect to customer systems.
Requirements
- Bachelor's degree in science or a technical field; engineering or computer science
- Competent reading and writing skills in English
- Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support
- Upstream involvement in open source projects is a plus
- Indian citizenship or authorization to work in India
- Middleware Java coding skills and solid understanding of JEE platform, Java Programming APIs
- Hands-on experience with Java application platform, Kafka, JBoss, WebSphere, and WebLogic or equivalent
- Integration Experience working with Red Hat 3Scale API Management, SSO Runtimes
- Experience working with microservices development using Spring Boot and developing cloud-native applications RHOCP
- Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management
- Understanding of RHOCP Architecture & different types of RHOCP installations
- Experience in RHOCP Troubleshooting and data/logs collection
- Strong working knowledge of Prometheus, Grafana, Gitops ArgoCD , ACS , ACM will be considered a plus
Benefits
- Health insurance
- Flexible working arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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