Junior Technical Account Manager responsible for supporting health plans with technical updates. Collaborating with teams and managing client relationships to enhance service delivery.
About the role
- Technical Account Manager supporting offshore drilling clients with Helin’s Red Zone Monitoring solution. Enhancing safety and operational efficiency through customer partnership and training in monitoring systems.
Responsibilities
- Own the post-sales relationship with key offshore drilling clients using Red Zone Monitoring
- Guide customers through onboarding, adoption, and continuous improvement
- Deliver hands-on training, support, and on-site coaching to offshore crews and operational teams
- Bridge communication between customers and Helin’s product and engineering teams by translating feedback into product improvements
- Monitor usage, engagement, and success metrics, proactively addressing challenges
- Build trusted advisor relationships with drilling superintendents, HSE managers, and offshore decision-makers
- Ensure high customer satisfaction, retention, and reference ability
- Travel offshore and internationally to support deployments, training, and field audits
Requirements
- In-depth knowledge of offshore rig operations, safety protocols, and digital monitoring systems
- Closely worked with offshore drilling experts such as Toolpusher, Drillers and OIM
- Excellent communication skills, capable of influencing from the rig floor to executive meetings
- Comfort with leveraging digital safety tools and dashboards to inform decision-making
- Readiness to travel internationally and offshore, approximately 8 –12 visits per year, to ensure client success
- Offshore certifications (BOSIET, HUET) or a commitment to obtaining them promptly
- Background in customer success, consulting, or solutions engineering (nice to have)
- Multilingual skills in Dutch, Portuguese, or Spanish (nice to have)
- Familiarity with AI-based safety systems or industrial video analytics (nice to have)
Benefits
- Annual €3,000 learning budget
- Competitive salary
- SARs (stock appreciation rights)
- Hybrid working with commuting costs covered (car, bike, NS card)
- 24 holidays (40-hour week)
- Free lunch at the office
- Flexible remote options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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