Application Support Analyst optimizing scheduling templates for improved patient access at Ohio State University Physicians. Collaborating with teams to enhance operational efficiency in healthcare.
About the role
- Analyst managing order fulfillment data reporting and visualization at Verizon. Collaborating with teams to enhance operational efficiency and develop data insights.
Responsibilities
- You will analyse order fulfillment cycles and translate provisioning data into actionable visual reporting.
- Your focus will shift from manual order handling to identifying bottlenecks in the turn-up process and building tools that monitor the health of the entire order pipeline.
- Develop Data Visualizations: Create and maintain dashboards that aggregate alarm data and performance metrics to provide a clear view of network status.
- Analyze Network Datasets: Perform deep-dive analysis into various systems to measure the effectiveness of current workflows and their impact on the business.
- Strategic Reporting: Consolidate complex data points into structured reports that help the team prioritize automation projects and infrastructure improvements.
- Team Integration: Maintain consistent communication with the US-based team to ensure all reporting and data tools meet current operational requirements.
Requirements
- Bachelor’s degree with one or more years of professional work experience.
- Functional knowledge of Qlik and Looker.
- Direct experience in data analysis and reporting, specifically the ability to identify trends within large datasets.
- The ability to navigate and extract information from databases
- Willingness to work a schedule that includes overlap with US Day shift.
- A degree in Statistics, Computer Science, or a related technical field (even better).
- Experience using Business Intelligence (BI) tools or data visualization libraries (even better).
- Experience working with large-scale IT infrastructure (even better).
- Clear communication skills for collaborating with a distributed global team (even better).
Benefits
- Equal Employment Opportunity
- Work from home and assigned office days set by your manager
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