Application Support Analyst optimizing scheduling templates for improved patient access at Ohio State University Physicians. Collaborating with teams to enhance operational efficiency in healthcare.
Responsibilities
Execute all assigned physician and ancillary template optimization requests.
Compile and evaluate access data to provide recommendations for improvement guidelines.
Manage all recurring and daily scheduling templates for assigned departments, locations, and providers.
Document and approve any edits to templates.
Maintain all system dictionaries associated with the scheduling templates.
Work as a liaison between the clinic departments and IT regarding scheduling related systems requests.
Assist in the collection of data for performance improvement initiatives.
Provide data to administrators and providers facilitating conversations around patient access.
Perform proactive audits on recurring templates.
Partner with department leaders to design recurring templates according to metrics.
Maintain an in-depth knowledge of Cadence template build options.
Requirements
High School Diploma Required.
Must have strong written and oral communication.
Be able to work in a team environment.
Be able to focus with attention to detail.
Be able to work independently.
Be able to organize workload to provide reliable follow through and meet timelines/deadlines.
Must be able to work with minimal supervision.
EPIC Cadence certification or data analytics training preferred.
Benefits
medical, dental, vision, health reimbursement accounts
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