Conversational Analyst focused on enhancing digital client interactions using AI solutions. Responsible for managing conversational projects and ensuring customer satisfaction through data analysis.
About the role
- Customer Service Specialist handling inbound queries for Verisk in the insurance sector. Fostering customer satisfaction and service quality through effective communication and support.
Responsibilities
- Independently handle inbound customer inquiries by phone with a strong service focus
- Serve as a reliable point of contact for our customers and confidently manage their requests
- Ensure continuous telephone availability and consistently maintain our service standards
- Identify opportunities to improve customer interactions and actively contribute to the ongoing development of our service
Requirements
- Several years of experience in a call center or inbound customer service environment
- Strong communication skills and a confident, professional telephone manner
- Sense of responsibility and the ability to work in a structured way even when handling changing topics
- High service orientation and enjoyment in interacting with customers
- Completed commercial apprenticeship or equivalent vocational/business qualification
- Experience or exposure to the insurance or financial services sector
Benefits
- Flexible working hours & flextime – plan your workday to suit your life
- Remote work up to 50% – work flexibly from the office and from home
- 30 days of annual leave – for sufficient rest, balance, and renewed energy
- Comprehensive medical care – e.g., free eye examinations, vaccination offers, and preventive health checks
- Deutschlandticket for only €20 employee contribution – relaxed, sustainable and cost-effective travel
- Bike leasing after the probationary period – stay mobile and environmentally conscious outside of work
- Company pension scheme – with an increasing employer contribution that grows with your length of service
- Corporate benefits – exclusive employee discounts with numerous well-known brands, online shops, and leisure offers
Job title
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