IT Field Engineer responsible for implementing technology while ensuring client satisfaction in a hybrid environment. Supporting projects and optimizing operations for Thriveon clients in IT services.
About the role
- Field Service Technician responsible for delivering high-quality customer service and maintaining Hach devices. Requires travel and work in various municipal and industrial settings around Sacramento, CA.
Responsibilities
- Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
- Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
- Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
- Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc.
- Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2).
- 50-75% travel within a 2-hour radius from Sacramento, CA. You can expect to have up to on average 1-3 nights away each week with company-paid accommodations and meals.
Requirements
- HS Diploma required; Associates/Technical degree preferred, or a combination of education and experience.
- Basic mechanical aptitude - experience with preventative maintenance and technical diagnostics/repair
- 2 or more years of field service experience and/or customer-facing roles preferred.
- You have a valid Driver’s License and a clean driving record required.
- Travel Requirements: This position requires daily travel to customer sites, typically within a 2-hour radius of the home office.
Benefits
- Training period: comprehensive 10-week training period - 8 weeks in the field working side by side with dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
- 3 days off per week!
- Company car (maintenance/fuel paid for by us)
- Cell phone
- Corporate credit card.
- Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year)
- Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
- Dedicated support staff to assist you in helping your customers.
- Many growth and development opportunities are available!
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