Founders Associate supporting growth and sales at a digital health startup in Dortmund. Working closely with founders on outbound sales, operations, and customer engagement.
About the role
- Founder's Associate supporting operations at Veli, leveraging energy data for home safety. Engaging with customers and investors while leading projects in a hybrid work environment.
Responsibilities
- Support the COO on core operations topics for Veli
- Support the funding round from the outset, including investor research, pipeline management and data room
- Manage onboarding projects for new assisted-living customers
- Develop customer success structures and translate customer feedback into requirements for product and operations
- Design processes and structures and lead strategic high-impact projects
- Take on parts of the recruiting process to ensure fast, smooth operations and a positive candidate experience
Requirements
- At least one year of relevant professional experience
- Project experience that has been structured, managed and successfully executed, ideally in a startup environment or in operations, project management or customer success
- Strong execution skills and a high drive to get things done
- Good interpersonal skills and an ability to build trust and remain reliable in challenging situations
- Analytical thinking and strong numerical aptitude
- Confidence working with KPIs, budget planning, forecasts and spreadsheets
- Confident and clear communication in German, minimum C1 level
Benefits
- Direct collaboration with the founding team and real ownership of central operations and strategy topics, with visible impact on customer growth and fundraising in the coming months
- Small team, short decision-making paths and rapid development with a clear path toward Chief of Staff or departmental responsibility
- Attractive overall package including a competitive salary and VSOP so you directly share in Veli’s success
- Learning budget for conferences, trainings or courses
- Monthly benefits allowance, e.g., for Urban Sports Club
- Hybrid working with home office and regular team days in Munich or Kassel
- A meaningful product with societal relevance and real growth potential
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