Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
About the role
- Customer Success Manager guiding mid-market customers through digital transformation at Vasion. Collaborating closely with various teams to improve customer experience and retention.
Responsibilities
- Manage a portfolio of mid-market customers and develop strong relationships with key stakeholders with the aim of renewing contracts
- Seek to increase customer retention by working closely with customers to achieve desired outcomes and improve the customer experience
- Collaborate with Account Executives to identify opportunities for expansion
- Maintain accurate and up-to-date records of all sales activities and customer interactions in Vasion's CRM system
- Continuously improve your knowledge of your assigned industry, customer base, and Vasion's platform in order to position yourself as a trusted advisor and industry expert
- Continually assess, document, and analyze customer progress toward stated goals and results
- Ensure any account issues are resolved quickly, leveraging resources from across the company as needed
- Sync with our product team to discuss customer needs and provide feedback on product enhancements
- Serve as the voice of the customer within the company and advocate for their needs
Requirements
- 4+ years of customer success or professional sales experience in Enterprise Software, SaaS related B2B sales, and/or a similar industry
- Ability to travel up to 10% of the time to meet with clients and attend industry events
- Experience using Salesforce CRM software
- Proven track record of meeting or exceeding challenging sales quotas
- **Preferred Qualifications**
- Bachelor's degree in business or a related field
- Results-driven mindset, with a passion for exceeding goals and driving revenue growth
- Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers
- Highly self-motivated and able to work independently as well as collaboratively in a team environment
- Strong business acumen and understanding of complex sales processes
- Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences
- Ability to work independently and manage a sales pipeline effectively
- Working knowledge of sales software, tools, and processes
- Extraordinary attention to detail, analytic, and deductive reasoning skills
Benefits
- Flexible work environment
- Discretionary Vacation bonus
- Flexible paid time off
- Paid parental leave
- Competitive pay
- A full suite of traditional benefits
- Training/Advancement opportunities
- 401k with company-match
- Mental Health Wellness Support
- Financial wellness education
- Company-contributed HSA
- Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.
- Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch
Job title
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