WalkMe Builder creating interactive digital guidance solutions for Australian clients. Manage projects from scope to go - live while ensuring user engagement and satisfaction with digital tools.
About the role
- Solutions Engineer managing technical relationships and onboarding for commercial customers at Vanta. Working hybrid in London office, focused on customer needs and product capabilities.
Responsibilities
- Own the technical relationship with our commercial prospects/customers
- Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
- Listen carefully to prospects and clients to provide market feedback to the product team and help prioritise functionality needed to drive sales opportunities
- Support customers thought their trial process with Vanta
- Build product examples, documentation, and other critical resources for our customers
- Cultivate an environment of teamwork, openness, creativity, and continuous improvement
- Creatively identify and help drive new programs to improve the pre to post-sales transition
Requirements
- Must be able to work in our London office 3 days a week (Tuesday, Wednesday and Thursday)
- Have 5+ years of customer-facing, technical experience as a solutions engineer, sales engineer or equivalent title
- Have previous B2B SaaS experience
- Have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
- Have strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organisation
- Be creative, technical, and naturally persuasive
- Be detail-oriented and organised.
- Love listening to customers, discussing strategy with colleagues, but also diving into the weeds.
- Have general knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills
- Be familiar with REST API development and service integrations is a plus
- Ideally have prior experience in the cybersecurity space
Benefits
- Industry-competitive salary and equity
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
- Health & wellness stipend
- Remote workspace, internet and mobile phone stipend
- Commuter benefits, including bike to work scheme and tax commuter ticket scheme
- Pension matching
- 11 company paid holidays plus 25 days of PTO per year
- Virtual team building activities, lunch and learns, and other company-wide events!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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