IT & AV Operations Engineer responsible for AV systems and IT support in Vanta's London office. Ensuring seamless tech experience for employees in a hybrid work environment.
Responsibilities
Own the setup, maintenance, and day-to-day reliability of in-office AV systems, conference rooms, and collaboration tools
Serve as the primary point of contact for AV support during meetings, internal events, and other high-visibility moments
Design, standardise, and document reliable conference room and hybrid collaboration experiences across Vanta offices
Plan, test, and operate AV for internal events such as all-hands, exec meetings, offsites, and hybrid events
Provide high-quality IT support for Vantans in-office and remotely, including onboarding/offboarding, account provisioning, and hardware management
Administer and support core IT systems such as Google Workspace, Okta, Jamf, and macOS devices, with an eye towards security, reliability, and scale
Partner closely with Workplace, People, Security, and Exec teams on office technology needs, upgrades, and new buildouts
Create clear documentation, runbooks, and checklists for IT and AV workflows to improve consistency and reduce friction
Participate in an on-call rotation for urgent IT or workplace technology issues
Requirements
Hands-on experience with IT fundamentals (SaaS administration, identity/access management, macOS support) and practical AV troubleshooting
Ability to work from our London office in a hybrid setting (3–4 days per week)
Communicate clearly and confidently, translating technical issues into approachable, actionable guidance for non-technical users
Deliver thoughtful, timely support with a strong focus on the employee experience—both in-office and remote
Stay calm and effective during live, high-visibility meetings and events when issues arise
Collaborate well across People, Workplace, Security, and Exec teams, building trusted partnerships
Thrive in a fast-paced, high-growth environment with shifting priorities
Take initiative and operate effectively with minimal oversight
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
Benefits
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits for team members who attend the office
Pension matching
25 days of Annual Leave per year and unlimited sick time
8 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!
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