Senior Program Manager managing UX operations initiatives within a B2B UX organization at Vanguard. Leading cross-functional projects and enhancing operational maturity.
Responsibilities
Lead prioritized UX Operations initiatives - primarily within DesignOps - from discovery through solutioning, execution, change management, and training.
Partner with Finance and UX Leadership to manage team cost centers, ensuring clear visibility into budget tracking, updates, and allocations.
Support team-wide change management initiatives by developing communication plans, alignment artifacts, and transition support materials.
Requirements
Minimum of 5 years related work experience; financial services or function-specific experience preferred.
Undergraduate degree or equivalent combination of training and experience
Benefits
Team culture enablement
B2B UX onboarding experiences
Job title
Senior Program Manager, User Experience Operations
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