Advanced Associate Customer Service role managing inventory control of equipment for disabled candidates at Pearson testing centers. Handling logistics for daily shipments, returns, and communication with internal and external stakeholders.
About the role
- Customer Experience Analyst at UTEC analyzing client experience data. Identifying trends and evaluating the impact of CX initiatives in a hybrid work environment.
Responsibilities
- Análisis de Datos de Experiencia del Cliente
- Recopilar y analizar datos cuantitativos y cualitativos relacionados con la experiencia del cliente, utilizando herramientas analíticas
- Identificar patrones y tendencias en el comportamiento del cliente, así como en sus niveles de satisfacción y lealtad.
- Evaluar el impacto de las iniciativas de CX
- Proporcionar informes periódicos sobre el desempeño de las iniciativas de CX
Requirements
- Egresado, Bachiller o Titulado de Marketing, Psicología, Administración de Empresas, o carreras afines.
- Deseable: Especializaciones en Customer Experience, Behavioral Design, Herramientas analíticas y de visualización.
- Mínimo 2 años de experiencia en análisis de datos, experiencia del cliente o investigación de mercado / clientes.
- Habilidades Analíticas: Dominio de herramientas de análisis de datos y visualización de datos.
- Habilidades Blandas: Excelentes habilidades de comunicación escrita y verbal.
- Fuerte enfoque en la satisfacción del cliente y comprensión de sus necesidades y expectativas.
- Pensamiento crítico y capacidad para resolver problemas.
- Habilidad para trabajar en equipo y colaborar con diferentes departamentos.
- Creatividad en la identificación de oportunidades de mejora en la experiencia del cliente.
Benefits
- EPS y Seguro oncológico cubierto al 100%
- Plataforma de capacitación personalizada.
- Descuentos en más de 200 establecimientos.
- Oportunidad de aprender e involucrarte en distintos proyectos de UTEC.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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