Client Connectivity Solutions Consultant optimizing client connections to U.S. Bank. Collaborates across teams to facilitate seamless onboarding and assist with API integration needs.
Responsibilities
Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank.
Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries.
Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application.
Guide clients through the process and track their progress to fully validate readiness to launch their application.
Review and document the client’s use case to build a repository of knowledge that will improve our ability to understand the client’s application and connectivity with U.S. Bank.
Analyze design and make recommendations to promote best practices and efficiency.
Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.
Assist with the configuration of Apigee and Sterling File Gateway for prompt client onboarding.
Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch.
Requirements
Bachelor's degree, or equivalent work experience
Typically four or more years of related experience
Good Knowledge on API's
Treasury API Onboarding Skills for the external organizations
API testing thru Postman/Insomnia
Understanding of APIGEE Management
API technical L1/L2 support & Strong API Support troubleshooting
Customer Facing
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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