New Business Intake Analyst performing client conflict searches and data entry for a leading law firm. Engaging in extensive research to support client matter management processes.
About the role
- Workforce Planning Analyst Senior at USAA focusing on workforce planning and strategy. Involved in headcount forecasting, skills gap analysis, and operational support.
Responsibilities
- Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.
- Guides in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.
- Provides operational support on current complex processes and supports business operations and management in finding opportunities and solutions to meet current and future business needs.
- Validates information and works with other groups to include presentations of detailed findings, alternatives and recommended actions.
- Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
- Maintains broad system knowledge, stays ahead of all system enhancements, identifies training needs and implements plans.
- Maintains broad business knowledge, knows the latest on key business strategies & initiatives and finds opportunities for support and enablement.
- Assists with the documentation of new and revised departmental procedures.
- Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products.
- Serves as a resource to team members on raised issues of a routine nature.
- Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls, Develops and analyzes additional ad-hoc reports as needed by Management and/or Regulatory Agencies.
- Contributes on policies, standards, risk management and controls related to relevant processes.
- Ensures risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, supporting business planning initiatives and business operations optimization.
- Knowledge in a wide variety of systems coordination, process/product review initiatives and management information requirements for business functions
- Knowledge of business operations and systems/business requirements processes.
- Experience facilitating and driving teamwork to common understanding of business requirements and driving standard enterprise wide business processes.
- Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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