Hybrid Analyst – Microsoft Defender

at CDW

• Job title: Analyst – Microsoft Defender
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security, Splunk
• Location requirements: Hybrid, Bangalore, India

About the role

• Sr. Analyst providing technical support in cyber security at CDW, focusing on incident response and analysis. Collaborating with teams and improving service delivery in a hybrid environment.

Responsibilities

• 24x7 Support – 60% job weight
• Monitors and resolves support requests.
• Escalates unresolved issues to senior team members and/or manager(s)
• Performs deep analysis of the operating system.
• Handles Cyber incidents, system crashes and bug fixes.
• Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues.
• Issues may multiple interactions with clients and/or vendors to resolve.
• Identifies efficiencies and improvements in workflow, thus reducing false positives in client environments.
• Performs root cause analysis and collaborates with consultants and other Analysts to solve repetitive system performance or configuration problems.
• Provides technical knowledge transfer to clients and internal department on low complexity problems.
• Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership.
• Applies Trusted Advisor techniques to build up client trust and influence loyalty.
• Service Delivery Improvement - 20% job weight
• Provides mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests.
• Development of Standard Operating Procedures (SOPs) and knowledge base articles.
• Professional Development – 20% job weight
• Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager.
• Participate notably in assigned self-paced trainings.

Requirements

• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and/or working in a security operations center, OR 6 years total of Information Technology experience to include 1 years of security experience in a client-focused environment, and/or working in a security operations center
• At least two intermediate-level certifications in Managed Security Services disciplines, including but not limited to: Microsoft SC-200/SC-100/SC-300/SC-400/ SC-900; PCNSE, Cortex XDR: PCDRA, IBM QRadar Security Administrator; Splunk, Exabeam: Principal Security Analyst, Associate or Advanced Security Engineer, CrowdStrike Falcon CFA, , C|SA, CEH or similar technology certifications
• Experience with Cyber Security Incident response (triage, investigation, remediation, tuning), primarily with Microsoft Defender and/or Sentinel.
• Relevant experience with another vendor platform is an asset.
• The position is part of a 7-day per week, 24-hour per day managed services operations.
• Provide direct client support, managing tickets and handling calls.
• Collaborate internally and externally to troubleshoot technical issues.
• Analyze and resolve problems across MSS supported technologies.
• Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
• Contribute to team objectives and maintain high customer satisfaction.
• Mentor less experienced team members and prioritize tasks effectively.
• Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.

Benefits

• Professional Development
• Team Collaboration