Account Manager responsible for managing daily client service needs in Property & Casualty brokerage. Handling renewals, claims management, and communication with clients and producers.
US
Hybrid Senior Strategic Account Relationship Manager – Senior Account / Partnership Manager
Posted last month
About the role
- Strategic Account Relationship Manager specializing in supplier relationships for USAA's embedded insurance solutions. Focused on optimizing partner performance and managing key relationships across multiple locations.
Responsibilities
- Effectively initiates and manages supplier relationships with strategic supplier partners and internal business team members.
- Monitors strategic account partners satisfaction, understands, and applies data-driven insights to influence strategies to drive the achievement of business goals.
- Responsible for timely and appropriate resolution of escalations from strategic supplier partners.
- Partners with team to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts.
- Accountable for validating and coding moderate size and complexity invoices, requiring research to ensure accuracy and budget adherence in accordance with the contract and business objectives.
- Identifies opportunities to document and facilitate improvements to processes and assists with developing functional policies, procedures, and guidelines.
- Conducts periodic meetings with strategic account personnel to foster relationships and uncover opportunities to develop operational efficiencies of products.
- Serves as a peer mentor and on-the-job trainer for other team members.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s Degree OR 4 years of related experience may be substituted in lieu of degree (Total of 10 years of relevant experience without bachelor’s degree)
- 6 years of experience in supplier relationship management, to include supplier governance, procurement and/or supply chain management experience
- Advanced knowledge and experience with applicable industry and products for the assigned functional area
- Advanced data analysis skills
- Accountability for complex tasks and/or projects required
- Demonstrated experience prioritizing and managing complex task and/or projects
- Strong relationship management skills with demonstrated ability to influence decisions at senior leadership levels
- Strong issue resolution and follow-up skills
- Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
- Advanced level of business acumen in the areas of the business operations, industry practices, regulatory requirements, and emerging trends required.
- Travel may be required.
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
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