Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Claims Litigation Manager Senior managing complex litigation and ensuring best-in-class member service at USAA. Focusing on compliance with state laws and regulations for auto contracts while leading a dedicated team.
Responsibilities
- manage complex litigation arising out of the auto contracts in compliance with state laws and regulations
- create strategy for defense or settlement
- evaluate, negotiate, and collaborate with defense counsel to secure appropriate resolution
- deliver a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
- manage litigation involving BI or Property cases
- clearly document litigation strategy, budget, investigation, negotiation, settlement, and trial decisions
- represent USAA at mediations, case conferences, and/or trials
- audit and approve legal fees and expenses
- partner and/or direct law firm vendors to facilitate timely lawsuit resolution
- provide recommendations that influence litigation and business solutions
- assist team members in reviewing, formulating, and documenting litigation plans
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree (10 years of experience in lieu of a degree)
- 6 years of relevant work experience handling complex liability and complex first party claims or progressive experience in complex litigation
- 2 years customer contact experience
- Claims adjusters license in assigned state or ability to obtain license within 3 months
- Advanced knowledge of strong negotiation techniques and customer service skills
- Excellent communication skills
- Advanced knowledge of P&C policies and state laws
- Advanced knowledge of regulatory compliance related to claims and claims litigation
- Experience handling large losses auto, property or commercial
- Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Bids & Proposals Manager driving revenue growth at Gravita, a tech - enabled accounting firm for SMEs. Leading the end - to - end bid process with focus on Audit and Tax opportunities.
Process Innovation Manager leading broth technology transformation projects at a global food company. Driving cross - functional innovation, sustainability, and cost efficiency in Barcelona.
Accounts Manager responsible for leading a team and managing client relations at a private advisory firm in Malta. Ensuring compliance, staff management, and accounting oversight.
General Manager leading a client - based profit center in warehouse operations at Riverstone Logistics. Responsible for team performance, operational execution, and client relationships across multiple locations.
General Manager leading a client - based profit center responsible for team performance and client relationships in the supply chain sector.
General Manager leading a profit center in freight forwarding logistics for Riverstone Logistics. Responsible for team performance, operational execution, and financial results.
Store Manager overseeing operations at SmartStop Self Storage facility in Sacramento, CA. Managing team, leasing, maintenance, and customer relations for a diversified real estate company.
Lead design and commercialization of centrifugal pump series at KSB. Collaborating across teams to ensure compliance with industry standards and support sales needs.
On - site System Manager overseeing USMC 911 Public Safety Lab in Charleston, SC. Delivering technical support and managing customer relationships for NG911 solutions.