Analista de Suporte Computacional overseeing client implementation processes for technology and digital education company. Creating knowledge bases and supporting internal teams in problem resolution.
About the role
- Business Support Analyst Senior analyzing complex business data and processes at USAA. Supporting business operations and strategic business plans in a hybrid work environment.
Responsibilities
- Develops and maintains an understanding of overall complex business functions
- Provides expertise in development of business goals and objectives
- Provides operational support on current complex processes
- Validates information and interfaces with other departments
- Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes
- Maintains broad system knowledge
- Assists with the documentation of new and revised departmental procedures
- Gathers information for complex processes, analyzes data and trends, identifies root causes
- Serves as a resource to team members on escalated issues of a routine nature
- Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years of experience in end-to-end analysis and/or operations experience
- Advanced knowledge in a wide variety of systems coordination, process/product review initiatives
- Knowledge of business operations and systems/business requirements processes
- Experience facilitating and driving collaboration to common understanding of business requirements
- Knowledge of business analysis tools for example: MS Visio, MS Excel, Tableau, SQL
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
Provide technical assistance to computer system users at Interstate. Answer questions or resolve computer problems for employees in person or remotely.
Technical Support Representative providing customer interactions through calls, chats, and emails for PenTeleData. Troubleshooting various products and maintaining records of support interactions.
Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
Analyst providing IT support and operations for clients in a hybrid environment. Engaging in technology challenges and facilitating user support directly.
IT Support Analyst providing support for client systems and infrastructure. Handling service requests and improving knowledge bases for better operational efficiency.
Oracle Technical Support Analyst maintaining Oracle applications and supporting digitalisation initiatives. Ensure data readiness and compliance for reporting and operational excellence in a prison environment.
Technical Support Specialist providing expert technical support for Control4 customers in the custom electronics industry. Troubleshooting, installation guidance, and configuration support for a wide array of products.
Lead Technical Support Engineer managing complex technical support cases for DeepL's enterprise customers. Collaborating with engineering and product teams to resolve customer issues.