Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Senior Business Strategy Analyst at USAA focused on Member Experience Analytics. Define and implement instrumentation for end-to-end member experience analytics to shape insights from data.
Responsibilities
- Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy
- Continuously refines hypotheses and identifies business questions to explore further
- Facilitates the integration of the analytic strategy and business strategy
- Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience
- Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
- Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals
- Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results
- Translates findings into insights for strategy management and execution
- Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions
- May provide guidance and on-the-job training to team members
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Requirements
- Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience may be substituted in lieu of degree
- 6 years of data and/or analytics or strategy consulting experience; OR a minimum of 4 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data and/or analytics or strategy consulting
- Experience identifying business needs and managing strategic plans driven by qualitative/quantitative analysis and market insights
- Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions
- Experience performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics)
- Demonstrated experience in project management
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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