Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Decision Science Analyst at USAA applying analytical techniques to drive business outcomes. Involves data manipulation, modeling, and making impactful recommendations.
Responsibilities
- Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
- Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
- Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
- Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management.
- Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
- Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
- Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
- Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
- Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
- Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance).
- Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making.
- Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Due Diligence Analyst responsible for KYC onboarding and compliance processes in a hybrid working environment. Supporting the French business with expertise in AML policy requirements and relationship management.
Senior IT Analyst managing IT vendor governance and contract lifecycle at iA Financial Group. Focused on performance optimization, compliance, and maximizing non - financial benefits.
Investigative Analyst conducting detailed research, analysis to identify fraud and assess risk. Supporting investigative decision - making for the Providencia Group in El Paso or Weslaco, TX.
Background Check Analyst conducting vetting and background reviews for safety and wellness checks. Collaborating with multidisciplinary teams to analyze sensitive information and make sound decisions.
Sr. Benefits Analyst managing AV’s benefits administration and compliance while supporting employee experience. Collaborating with Payroll, Finance, Legal, HR Business Partners, and vendors for accurate plan operations.
Analyst role in strategy consulting team providing insights through qualitative and quantitative data analysis for diverse client projects at Brave Bison.
Contract & Onboarding Operations Lead managing MPS and MDS onboarding for NA AMS region. Serving as a key Subject Matter Expert ensuring operational excellence and compliance.
Reconciliation Analyst assisting with account reconciliation and analysis at Fiserv. Collaborating with cross - functional teams to implement solutions and drive positive change.
Senior Quality Assurance Analyst ensuring high quality standards while supporting multidisciplinary game development teams. Proactively identifying and implementing testing supports for quality improvements in new games.