IS Operations Manager overseeing service delivery of IS services in Finance Technology. Responsible for service operations and collaboration with internal and third - party resources in Krakow, Poland.
About the role
- Director of Claims Operations at USAA managing property and claims service teams while ensuring compliance and performance outcomes. Leading change management initiatives and enhancing team effectiveness.
Responsibilities
- Manage and be accountable for property, and other claims operations member service teams
- Responsible for leading execution change management, claims strategies, leader development and technology adoption
- Drive execution of operational risk management, regulatory compliance training, policies and procedures across multiple teams
- Select, develop, lead and hold managers accountable for serving members and providing appropriate solutions
- Consistently coach managers on claims handling, inspecting and reviewing quality of claims and responding to issues
- Responsible for achievement of assigned goals, objectives and scorecard deliverables
- Plan, coordinate, and control the resources to deliver the appropriate claims service
- Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act
- Provide guidance on technical matters, supervise claims reserves and extend settlement authority
- Identify trends and develop action plans as appropriate
- Encourage a high performance team that works to deliver exceptional experiences to the members and achieve outstanding results
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 8 years of progressive customer service, operational, military or leadership experience including a minimum of 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency
- 3 years of direct team lead or management experience
- Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities
- Experience using, interpreting, solutioning and leading with data
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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