Hybrid Associate Director of Career Pathways – Site Operations

at Year Up United

• Job title: Associate Director of Career Pathways – Site Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $75,000 - $95,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Associate Director overseeing Career Pathways and Site Operations, managing operations at designated office. Leading strategy for operational efficiency and program success with young adults.

Responsibilities

• Execute operational deliverables for designated geographies within a Career Pathway in partnership with Area Operations Managers.
• Evaluate operating results and collaborate with the program leadership team to ensure organizational needs and goals are being met.
• Support Student Centralized Asset Management Program (CAM) for Career Pathways.
• Identify and lead special projects that will increase the effectiveness and efficiency of all hybrid site operations.
• Support budget management and project management duties, as assigned.
• Build and nurture critical relationships with internal staff and key stakeholders, handling high-touch and/or confidential matters.
• Work closely with the department leadership to ensure compliance with all Year Up United's policies and procedures.
• Create, document, and manage the standardization of operational processes.
• Contribute to a culture of excellence by executing practices that maintain the highest quality of service within operations.
• Support the full range of activities for Career Pathways, including invoice and expense reconciliation, equipment inventory and supply management, technology liaison support, and security access control.
• Maintain responsibility for smooth office-based operations, including relationships with all internal customers, service providers, and external vendors.
• Coordinate the implementation of the site health and safety procedures, making appropriate updates based on evolving guidance from leadership.
• Support Human Resources related administrative tasks for the onboarding process as needed (I9 verification).
• Support the implementation of in-person student engagement to maximize success.
• Coordinate and execute high-impact volunteer and partner programming, including guest speaker series, Fireside Chats, Manager Meet and Greets, mock interviews, in partnership with Development, Corporate Engagement, and Events teams.
• Partner with National Teams (Events, Development, Corporate Engagement, and Talent Networks) to elevate the Year Up United brand and align programming with revenue and mission goals.
• Build and maintain strong relationships with internal and external stakeholders, ensuring alignment between service delivery and business objectives.
• Conduct post-program reviews and provide key metric reports to assess and improve in-person programming outcomes.
• Serve as an advisor/mentor for a small number of current students.
• Join and sometimes facilitate weekly group sessions with students.
• Participate in staff meetings and trainings.

Requirements

• Minimum of 3-4 years of work experience in Operations preferred.
• 1-2 years of direct management and/or dotted line/influence management preferred.
• Familiarity with Project Management, and the ability to work cross-functionally with external stakeholders.
• Ability to perform, manage, and willingness to lead through significant change.
• Experience successfully creating and/or maintaining processes.
• Strong decision-making ability and attention to detail.
• Analytically minded with an ability to solve problems independently and in teams.
• Proficiency in Microsoft Office, with intermediate to strong Project, PowerPoint, and Excel skills preferred.
• A passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up United.
• Understanding of the Opportunity Divide and its drivers.
• Commitment to diversity, equity, inclusion, and belonging.

Benefits

• Comprehensive healthcare options and dental coverage
• 401(k) match for eligible participants.
• Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.